COVERAGE & SCOPE
FILING A COMPLAINT
In case of filing a complaint, Digital Evrima will try and come to a mutually acceptable solution if a user is unsatisfied with any of our services. Revocation occurs when things don’t work out. If You think about filing a claim, please write to us before launching a request.You should only file complaints if we are unable to affect a mutually satisfactory solution.
ELIGIBILITY FOR REFUND
Digital Evrima will issue a partial refund upon the discretion of the service provider if the project does not get finalized as mentioned in the delivery policy and contract. The proportion of the project completed will be calculated by Digital Evrima and the proportion that is not complete will be treated as per the pre-defined scope of the project.
We offers a full refund if there is a delay in starting the project by either the programmer / designer / content writer / SEO expert (or any other resource / staff). We will offer a proportionate refund if the client cancels the project at any point in time. We offer no refund for days worked. If the client is not satisfied with the work at any point in time, they must immediately notify our Project Manager and ask for discounts for any work not carried out. We will not accept any such negotiation at a later date.
APPLICABILITY OF THE DELIVERY POLICY
LIMITATION OF LIABILITY
Digital Evrima’ liability is limited in as much to the value of the portion of the project (as per Digital Evrima’ proposal) which may be incomplete at any given point of time. Digital Evrima will not be held responsible for losses arising out of the services delivered / not delivered or the delay in the same. Digital Evrima is only liable to refund if the client cancels the project, and as such, the cancellation has been communicated to Digital Evrima in writing.